Bruno Izidio Duarte da Nobrega
Objective
Seeking a role as Functional Consultant / Dynamics 365 Analyst, Requirements Analyst or Data Analyst. Available on-site, hybrid or remote, and for business travel.
Summary
Degree in Systems Analysis and Development, with hands-on experience in operations, customer service and commercial routines. Combines business insight and process mapping with data skills (Power BI, SQL) and the Microsoft ecosystem (Dynamics 365 MB-910, Power Platform PL-900 studies).
Certification
Inbound methodology, customer journey mapping, lead nurturing and CRM alignment between sales and marketing.
Verify credential ↗Competencies
Microsoft & Processes
Dynamics 365 (CRM/ERP, MB-910 & PL-900 studies), process mapping, requirements gathering, functional documentation.
Data & Technology
Power BI dashboards and KPIs, SQL (SELECT, JOINS), prompt engineering, JSON, programming logic.
Management & Operations
Cross-functional administration, cash routines, inventory control, ERP/POS setup, loss prevention.
Support & Relationship
Consultative service, troubleshooting, user training and tier-2 operational support.
Experience
- Ran the business unit end to end: sales control, cash routines, supply chain and store operations.
- Managed ERP/POS daily, ensuring accurate financial closing, cash flow and loss prevention.
- Found bottlenecks in service and checkout, streamlining internal workflows.
- Trained and supervised staff on software operation and standard procedures.
Education
Associate Degree in Systems Analysis and Development (ADS)
Higher education completed
Languages & Details
English: basic to technical (documentation)
Mobility: Driver's License AB; available to travel